Chem

Eco Luxe

Where luxury meets sustainability...

We craft candles using premium soy wax and safe, non-toxic fragrances offering eco-luxury for the scent lovers who care about their impact.

Frequently asked questions

We are Chem Eco Luxe, a small Michigan-based company that provides exceptional candles for individuals who love scents and genuinely care for the planet.

Shipping rates varies: Orders under $35 are charged shipping based on weight, while orders over $35 receive free shipping.

The Freezer Method (Easiest for Most Soy Waxes)

Place the glass candle jar in the freezer for a few hours or overnight. The cold temperature will cause the wax to shrink and harden, pulling away from the sides of the glass.
Remove the jar from the freezer. The wax disc should come out easily. If it doesn't, gently tap the bottom of the jar on a protected surface or use a dull knife to carefully pry it out. It may break into pieces.
Remove the wick tab. The metal wick tab at the bottom may still be stuck. You can usually remove it with a butter knife or by soaking the bottom in hot water to loosen the adhesive.
Wash the jar with hot, soapy water to remove any wax or soot residue. A bottle brush can be helpful. Rinse well and dry.

The Hot Water Method (Ideal for Stubborn Areas)

Remove as much of the solid wax as possible using a spoon or a blunt knife.
Place the jar on a heat-resistant surface, such as a trivet or folded towel.
Pour very hot (but not boiling) water into the jar, leaving some space at the top. The heat will melt the remaining wax, causing it to float to the surface.
Allow the water to cool completely. The wax will solidify, forming a disc on top of the water. Remove this wax disc and discard it.
Carefully pour out the water (do not pour it down the drain if wax remains). Remove the wick tab. Wash the jar thoroughly with hot, soapy water.

Thank you for choosing our handmade soy wax candles! We take pride in the quality and craftsmanship of our products.

I. General Policy

All sales are final. Due to the nature of our products and for hygiene reasons, we do not accept returns or offer refunds for reasons such as change of mind, dislike of a scent after purchase, or other personal preferences. We encourage you to read the scent descriptions carefully before making a purchase.

II. Exception: Damaged or Incorrect Items

Your satisfaction is important to us, and we will gladly address any issues with items that arrive broken, damaged, or if you received an incorrect item.

III. What to Do if Your Item is Damaged or Incorrect:

Inspect Your Order: Please inspect your order immediately upon receiving it.
Notify Us Immediately: If your candle(s) arrive broken, damaged, or if you received the wrong item, please contact us within 10 days of delivery.
Provide Proof: To help us resolve this quickly, please email us at chemecoluxe@gmail.com with the following information:

Your order number.
A clear description of the damage or the wrong item.
Photographic evidence of the damaged item(s) and the packaging it arrived in.
This information is crucial for our evaluation and any claims against our shipping company.

4. Our Action:
Once we receive your email and verify the damage or error, we will:

Arrange for a replacement of the same item to be sent at no additional cost.
If a replacement is not available, we will offer you a full refund for the damaged or incorrect item(s).
We typically do not require you to return damaged or incorrect items, but we reserve the right to request their return at our expense in certain situations. We will inform you if a return is necessary.

IV. Exclusions (What Is NOT Covered Under "Damaged"):

Minor cosmetic imperfections that do not affect the candle's performance (for example, slight frosting, minor variations in the wax, or small air bubbles, as these are natural characteristics of hand-poured soy wax).
Damage resulting from misuse, improper storage, or failure to follow candle care instructions.
Used candles (unless the damage was present upon receipt and prevented their initial use).

If you have any questions about our products or policies, please contact us at: chemecoluxe@gmail.com

We appreciate your understanding, and thank you for supporting our small business!

FREE SHIPPING IN ORDERS OF $35 +

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"These candles have a delightful, strong scent that lingers beautifully for a long time!"

"I really love that these candles are eco-friendly! It makes me feel great knowing I can enjoy a cozy atmosphere without worrying about indoor air pollution."

"I prioritize buying soy wax-based candles with vibrant scents because they are high quality. I love supporting small businesses, and I believe in making choices that reflect my values!"